Customer satisfaction has been very important to us. We stand behind every product we offer. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number.

OUR SHIPPING POLICY

 ORDER TRACKING:

    • Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

SPECIAL CONSIDERATION:

    • Rush processing (as noted in the chart above) allows an order to be shipped on the same business day if the order is placed by 12:00pm EST and payment verified by 12:00 p.m. EST..

ADDITIONAL INFORMATION:

    • Your package will be shipped Monday through Friday from 9:00 a.m. to 3:00 p.m. EST (except U.S. holidays). In the event that your item(s) is/are unavailable, a Customer Care Representative will contact you.
    • All deliveries are subject to the carrier’s Terms & Conditions.
  • (NOTE: Certain circumstances and weather conditions may delay shipping. Please refer to this page for shipping updates.)

OUR RETURN POLICY

You may return most items in their original packaging, unopened and unused within 30 days of delivery. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components. When emailing our customer service team, please provide your order number to allow us to better serve you.

Allow 7-10 business working days for your refund to post to your account.

Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.

Refunds can only be credited back to the same payment method used on the original order

Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or company error.

Any shipping cost paid by you to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless an error was made by company.

I’ve changed my mind or reconsidered: We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You must contact us within 24-48 hours of receipt of merchandise for us to initiate the return process according to our outlined policy. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, Perfumansion is NOT obligated to refund your original shipping cost or your return shipping fee. Perfumansion reserves the right to only give back the original item price purchased, minus the shipping fees, discounts, applicable gifts, and a 15% restocking fee.

No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.

Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.

Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 72 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.

Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.

In the event that you are not satisfied with your order, please return unopened and unused merchandise in its original condition within 30 days for a full refund.

Return authorization is required. Please email us at info@perfumansion.com  prior to shipping your package for your return authorization number.

If the return is a result of our error, your shipping costs will be refunded, as well.

Returns may be shipped directly to the Perfumansion.com warehouse at the address below. If returning to our warehouse, please include the following information with your return:

* Full name:
* Street Address:
* City:
* State:
* Zip Code:
* Country:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Return authorization code:
* Reason for return:

Return Shipping Address
Perfumansion – RMA
PO Box 3451,
Union, NJ 07083